Making sure you have all the information you need is of the utmost importance to us. One of the options below should be a good start in helping you find what you’re looking for.

Product Specifications & Manuals

Clinical Resources

Customer Service

For questions about your account or our products, contact customer service by email or phone (800) 227-4414 or (203) 488-6056.

Technical Support

For immediate technical support, contact our dedicated Technical Support Specialists via email or via phone at (800) 227-4414 extension 1 during normal business hours.  Our Technical Support Specialists are also available 24 hours a day for emergency FORE-SIGHT product needs.    

Service a Product

Would you like to return an item for service?
CASMED’s dedicated Technical Support Specialists must issue a Return Materials Authorization (RMA) number prior to authorizing the service.

To obtain an RMA:

Please email our Specialists at or call  #800-227-4414 option #1 during normal business hours

To receive an RMA number, please have the following information available:

  • Hospital Name and location
  • Monitor type and serial number
  • Service need being requested or a short explanation of why the unit needs servicing
  • Reference the RMA number on the outside of the package and on any accompanying paperwork. 
    • For International returns, we suggest adding the following statement “Articles to be repaired, altered, or processed in the United States”